Returns & Refunds

We want customers to receive the artwork they ordered in the condition expected. Because art products can vary by format and some items may be made or prepared to order, return eligibility can depend on the specific product.

Damaged, defective or incorrect orders

If your order arrives damaged, defective or materially different from what was ordered, contact House of Paintings promptly after delivery. Keep the original packaging and provide the order number together with clear photographs of the packaging and item so the issue can be assessed.

Change-of-mind returns

Eligibility for a change-of-mind return will be shown on the applicable product page or during checkout once the full store launches. Custom, personalised, commissioned or made-to-order artworks may have different return conditions because they are prepared specifically for the customer.

Return condition

Where a return is approved, the artwork should be returned in the required condition with its original components and protective packaging unless we instruct otherwise. Do not send an item back without first receiving return instructions.

Refunds

Approved refunds are generally returned to the original payment method. Bank and payment-provider processing times can vary after the refund has been issued.

How to contact us

Email Info@HouseOfPaintings.com or call 9070 2222 06 with your order details.